Question 1

______ is the process of strengthening a behavior by withdrawing something negative.

Accepted Answer

A)  Negative reinforcement
B)  Positive reinforcement
C)  Extinction
D)  Intrinsic motivation
E)  PunishmentF) B) and C)
G) A) and D)

Question 2

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

Accepted Answer

A) True 
 B)False

Question 3

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Accepted Answer

A)  self-actualization
B)  love
C)  esteem
D)  safety
E)  physiologicalF) B) and E)
G) A) and B)

Question 4

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

Accepted Answer

A)  affiliation
B)  power
C)  relatedness
D)  pay
E)  safetyF) A) and E)
G) A) and D)

Question 5

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Accepted Answer

A) True 
 B)False

Question 6

______ is the process of building into a job such motivating factors as recognition and achievement.

Accepted Answer

A)  MBO
B)  Job enrichment
C)  Job satisfaction
D)  Job enlargement
E)  Horizontal loadingF) A) and E)
G) None of the above

Question 7

A Scanlon plan is a type of ______ compensation plan.

Accepted Answer

A)  pay-for-knowledge
B)  pay-for-performance
C)  benchmarking
D)  gainsharing
E)  profit-sharingF) B) and D)
G) D) and E)

Question 8

Pay for knowledge: ties employee pay to job-relevant skills or academic degrees

Accepted Answer

The students's respo...

Question 9

Job ______ is the opposite of ______.

Accepted Answer

A)  rotation;job focus
B)  rotation;job enlargement
C)  loading;job enrichment
D)  enlargement;job enrichment
E)  enlargement;scientific managementF) A) and C)
G) A) and B)

Question 10

This question contains multiple parts;be sure to answer each.First,explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation.Give examples of each,preferably from your own experience.Next,imagine that you manage the customer-service department of WebCast,a company that provides TV,telephone,and Internet service to households in the northern part of your state.How would you use Herzberg's theory to motivate your crew of installation experts,who go to people's homes and set up their TV/phone/Internet service?

Accepted Answer

When lacking,hygiene factors can cause d...

Question 11

McClelland's acquired needs theory: achievement,power,and affiliation needs

Accepted Answer

Student's responses ...

Question 12

When using punishment,a manager should

Accepted Answer

A)  ignore undesirable behaviors.
B)  save reprimands until the end of the workday,or preferably before a weekend.
C)  make sure that other employees witness the punishment.
D)  do it in conjunction with positive reinforcement.
E)  punish even minor infractions,to appear consistent.F) D) and E)
G) A) and D)

Question 13

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." The supervisor provides an example of _____ by presenting the likely negative outcome to the salesperson.

Accepted Answer

A)  negative reinforcement
B)  punishment
C)  extinction
D)  intrinsic motivation
E)  positive reinforcementF) All of the above
G) None of the above

Question 14

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

Accepted Answer

A) True 
 B)False

Question 15

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

Accepted Answer

A)  provide opportunities for achievement.
B)  publicly recognize good performance.
C)  create opportunities for personal growth and advancement.
D)  make sure pay levels,policies,and working conditions are reasonable.
E)  increase employees' responsibility and opportunity for leadership.F) A) and C)
G) A) and B)

Question 16

Which of the following is the best statement of a goal?

Accepted Answer

A)  Give your very best effort.
B)  Get through most of those reports by 9/1) 
C)  Increase customer satisfaction.
D)  Reduce production errors by 10 percent by the end of the quarter.
E)  Be late to work less often.F) D) and E)
G) A) and D)

Question 17

Randy complained to his boss,Maryann,that he received the same bonus this quarter as everyone else,despite the longer hours he had worked and his higher level of experience,production,and efficiency.If Maryann can't change the bonus,she should expect that Randy might respond in any of the following ways

Accepted Answer

A)  ignoring his feeling of resentment and trying harder in next quarter.
B)  transferring.
C)  quitting.
D)  reducing his production.
E)  reducing his hours.F) A) and C)
G) C) and E)

Question 18

In equity theory,employees are motivated to

Accepted Answer

A)  resolve feelings of injustice and see fairness in the rewards they expect for task performance.
B)  work harder when they have more freedom.
C)  correct themselves when they aren't working hard enough.
D)  blame others when they miss work or fail at tasks.
E)  work just hard enough to get what they want.F) C) and E)
G) B) and C)

Question 19

According to Herzberg,which of the following is an example of a motivating factor?

Accepted Answer

A)  the work itself
B)  pay
C)  working conditions
D)  company policy
E)  supervisorsF) All of the above
G) B) and D)

Question 20

According to equity theory,employees who feel they are being underrewarded are more likely to support organizational change,more apt to cooperate in group settings,and less apt to turn to arbitration and the courts to remedy real or imagined wrongs.

Accepted Answer

A) True 
 B)False

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." The supervisor provides an example of _____ by presenting the likely negative outcome to the salesperson.

Correct Answer
verified

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

Correct Answer
verified

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

Correct Answer
verified

Correct Answer
verified
When lacking,hygiene factors can cause d...
View Answer

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Correct Answer
verified

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

Correct Answer
verified

When using punishment,a manager should

Correct Answer
verified

______ is the process of building into a job such motivating factors as recognition and achievement.

Correct Answer
verified

Pay for knowledge: ties employee pay to job-relevant skills or academic degrees

Correct Answer
verified
The students's respo...
View Answer

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Correct Answer
verified

A Scanlon plan is a type of ______ compensation plan.

Correct Answer
verified

McClelland's acquired needs theory: achievement,power,and affiliation needs

Correct Answer
verified
Student's responses ...
View Answer

In equity theory,employees are motivated to

Correct Answer
verified

Correct Answer
verified

According to equity theory,employees who feel they are being underrewarded are more likely to support organizational change,more apt to cooperate in group settings,and less apt to turn to arbitration and the courts to remedy real or imagined wrongs.

Correct Answer
verified

Job is the opposite of .

Correct Answer
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______ is the process of strengthening a behavior by withdrawing something negative.

Correct Answer
verified

According to Herzberg,which of the following is an example of a motivating factor?

Correct Answer
verified

Which of the following is the best statement of a goal?

Correct Answer
verified

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

Correct Answer
verified

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." The supervisor provides an example of _____ by presenting the likely negative outcome to the salesperson.

Correct AnswerverifiedShow Answer

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

Correct AnswerverifiedShow Answer

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedWhen lacking,hygiene factors can cause d...View AnswerShow Answer

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Correct AnswerverifiedShow Answer

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

Correct AnswerverifiedShow Answer

When using punishment,a manager should

Correct AnswerverifiedShow Answer

______ is the process of building into a job such motivating factors as recognition and achievement.

Correct AnswerverifiedShow Answer

Pay for knowledge: ties employee pay to job-relevant skills or academic degrees

Correct AnswerverifiedThe students's respo...View AnswerShow Answer

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Correct AnswerverifiedShow Answer

A Scanlon plan is a type of ______ compensation plan.

Correct AnswerverifiedShow Answer

McClelland's acquired needs theory: achievement,power,and affiliation needs

Correct AnswerverifiedStudent's responses ...View AnswerShow Answer

In equity theory,employees are motivated to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to equity theory,employees who feel they are being underrewarded are more likely to support organizational change,more apt to cooperate in group settings,and less apt to turn to arbitration and the courts to remedy real or imagined wrongs.

Correct AnswerverifiedShow Answer

Job ______ is the opposite of ______.

Correct AnswerverifiedShow Answer

______ is the process of strengthening a behavior by withdrawing something negative.

Correct AnswerverifiedShow Answer

According to Herzberg,which of the following is an example of a motivating factor?

Correct AnswerverifiedShow Answer

Which of the following is the best statement of a goal?

Correct AnswerverifiedShow Answer

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
When lacking,hygiene factors can cause d...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
The students's respo...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Student's responses ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Job is the opposite of .

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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