Question 1

Define a self-managed team and how its activities may differ from other teams. From what type of team did it evolve?

Accepted Answer

Self-managed teams are defined as groups...

Question 2

In the forming stage of group development, the leader should encourage members to work through their conflicts about tasks and goals.

Accepted Answer

A) True 
 B)False

Question 3

At one GE factory, teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere. This is an example of increased productivity, an advantage of teamwork.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not considered an essential consideration in building a group into an effective team?

Accepted Answer

A)   trust
B)   cohesiveness
C)   cooperation
D)   unanimity
E)   sizeF) A) and B)
G) A) and C)

Question 5

Informal groups can be highly productive, but not more so than formal groups.

Accepted Answer

A) True 
 B)False

Question 6

Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ______ role.

Accepted Answer

A)   task
B)   social
C)   coordinator
D)   reorientation
E)   maintenanceF) A) and D)
G) A) and B)

Question 7

Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Levi should _____.

Accepted Answer

A)   emphasize unity
B)   have an awards ceremony
C)   get the group disbanded quickly to free people up for new things
D)   provide opportunities for people to get to know one another better now
E)   ensure those members can work on similar tasks going forwardF) C) and D)
G) A) and B)

Question 8

A(n)  ______ role is behavior that concentrates on getting the team's work done.

Accepted Answer

A)   maintenance
B)   performance
C)   administrative
D)   production
E)   taskF) C) and D)
G) B) and D)

Question 9

____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

Accepted Answer

A)   Accommodating
B)   Compromising
C)   Problem solving
D)   Forcing or dominating
E)   AvoidingF) A) and B)
G) A) and C)

Question 10

The question the group is asking during the forming stage of group development is _____

Accepted Answer

A)   "What's next?"
B)   "Why are we here?"
C)   "Can we do the job properly?"
D)   "Why are we fighting about who does what?"
E)   "Can we agree on roles and work as a team?"F) A) and D)
G) None of the above

Question 11

Creating self-managed teams in the workplace has a positive effect on productivity and attitudes of self-responsibility and control.

Accepted Answer

A) True 
 B)False

Question 12

_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

Accepted Answer

A)   Norming
B)   Forming
C)   Storming
D)   Performing
E)   AdjourningF) B) and E)
G) B) and D)

Question 13

List the three traits employees like about their most admired bosses?

Accepted Answer

Three traits employees like ab...

Question 14

Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role.

Accepted Answer

A)   relational
B)   task
C)   production
D)   social
E)   maintenanceF) A) and C)
G) B) and E)

Question 15

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, it _____.

Accepted Answer

A)   reduced destructive internal competition
B)   increased productivity
C)   increased speed
D)   reduced costs
E)   improved qualityF) A) and B)
G) A) and C)

Question 16

Define conflict and distinguish between dysfunctional conflict (bad) and functional conflict (good).

Accepted Answer

Conflict is simply disagreement, a perfe...

Question 17

The tendency of a group or team to stick together is known as cohesiveness.

Accepted Answer

A) True 
 B)False

Question 18

During the performing stage of team development, the group answers the question _____

Accepted Answer

A)   "Can we agree on roles and work as a team?"
B)   "Why are we here?"
C)   "Why are we fighting?"
D)   "Who's in charge?"
E)   "Can we do the job properly?"F) B) and E)
G) B) and D)

Question 19

An informal group typically does not have an officially appointed leader, although a leader may emerge from members of the group.

Accepted Answer

A) True 
 B)False

Question 20

One of the primary reasons norms are enforced is to emphasize the group's important values and identity.

Accepted Answer

A) True 
 B)False

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Creating self-managed teams in the workplace has a positive effect on productivity and attitudes of self-responsibility and control.

Correct AnswerverifiedShow Answer

List the three traits employees like about their most admired bosses?

Correct AnswerverifiedThree traits employees like ab...View AnswerShow Answer

In the forming stage of group development, the leader should encourage members to work through their conflicts about tasks and goals.

Correct AnswerverifiedShow Answer

Define a self-managed team and how its activities may differ from other teams. From what type of team did it evolve?

Correct AnswerverifiedSelf-managed teams are defined as groups...View AnswerShow Answer

Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role.

Correct AnswerverifiedShow Answer

The tendency of a group or team to stick together is known as cohesiveness.

Correct AnswerverifiedShow Answer

_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

Correct AnswerverifiedShow Answer

During the performing stage of team development, the group answers the question _____

Correct AnswerverifiedShow Answer

Informal groups can be highly productive, but not more so than formal groups.

Correct AnswerverifiedShow Answer

A(n) ______ role is behavior that concentrates on getting the team's work done.

Correct AnswerverifiedShow Answer

Define conflict and distinguish between dysfunctional conflict (bad) and functional conflict (good).

Correct AnswerverifiedConflict is simply disagreement, a perfe...View AnswerShow Answer

Which of the following is not considered an essential consideration in building a group into an effective team?

Correct AnswerverifiedShow Answer

One of the primary reasons norms are enforced is to emphasize the group's important values and identity.

Correct AnswerverifiedShow Answer

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, it _____.

Correct AnswerverifiedShow Answer

Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Levi should _____.

Correct AnswerverifiedShow Answer

An informal group typically does not have an officially appointed leader, although a leader may emerge from members of the group.

Correct AnswerverifiedShow Answer

Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ______ role.

Correct AnswerverifiedShow Answer

The question the group is asking during the forming stage of group development is _____

Correct AnswerverifiedShow Answer

At one GE factory, teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere. This is an example of increased productivity, an advantage of teamwork.

Correct AnswerverifiedShow Answer

____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

Correct AnswerverifiedShow Answer

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Three traits employees like ab...
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Self-managed teams are defined as groups...
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Conflict is simply disagreement, a perfe...
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