Question 1

Which of the following is not appropriate to include in the conclusion of a speech?

Accepted Answer

A)  a signal phrase to cue listeners about the wind-up
B)  "Thank you"
C)  a call to action
D)  details you forgot from earlier
E)  a little upbeat story or a quotationF) A) and D)
G) B) and C)

Question 2

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Accepted Answer

A) True 
 B)False

Question 3

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating _____.

Accepted Answer

A)  by wandering around
B)  horizontally
C)  upward
D)  through the grapevine
E)  externallyF) C) and D)
G) B) and D)

Question 4

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Accepted Answer

A)  videoconference
B)  newsletter
C)  personal note
D)  face-to-face meeting
E)  telephoneF) B) and C)
G) C) and D)

Question 5

Most people tend to ______ when conveying bad news or negative feedback.

Accepted Answer

A)  avoid eye contact
B)  smile
C)  nod their heads
D)  lean forward
E)  yawnF) C) and E)
G) All of the above

Question 6

List at least four tips for handling e-mail.

Accepted Answer

Tips for handling e-mail include the fol...

Question 7

Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.

Accepted Answer

A) True 
 B)False

Question 8

According to Deborah Tannen,men are more likely than women to _____.

Accepted Answer

A)  boast about achievements
B)  temper criticism with praise
C)  ask more questions
D)  apologize frequently
E)  pay more complimentsF) B) and C)
G) All of the above A

Question 9

A disadvantage of teleworking is less job satisfaction and productivity.

Accepted Answer

A) True 
 B)False  False

Question 10

What is formal communication in organizations? Describe the various types and provide an example of how each might be used in the workplace.

Accepted Answer

Formal communication follows the chain o...

Question 11

Roger was talking to a coworker in a meeting,and wasn't listening when his supervisor announced work assignments.This is an example of what type of barrier to communication?

Accepted Answer

A)  medium barrier
B)  receiver barrier
C)  feedback barrier
D)  decoding barrier
E)  encoding barrierF) B) and E)
G) A) and B)

Question 12

Nonverbal communication consists of messages sent outside the written or spoken word.

Accepted Answer

A) True 
 B)False

Question 13

A(n) ________ listener tries to determine the rationale of the speaker's argument,preferring logical presentations without interruptions,focusing on relationships among ideas,and waiting until all information is available before expressing opinions.

Accepted Answer

A)  evaluative
B)  appreciative
C)  comprehensive
D)  empathetic
E)  impartialF) A) and B)
G) None of the above

Question 14

Tracie,working at a research facility in WashingtonD.C. ,needs to communicate with Juan,who is in Mexico City,about a project they are working on.Although Juan has perfect command of English,they are still facing a(n) ______ barrier to communication.

Accepted Answer

A)  semantic
B)  physical
C)  encoding
D)  mediumE) A) and B)
F) B) and C)

Question 15

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Accepted Answer

A) True 
 B)False

Question 16

Using video and audio links along with computers to allow people at different locations to see,hear,and talk with each other is called _____.

Accepted Answer

A)  telecommuting
B)  collaborative computing
C)  audioconferencing
D)  telecollaborating
E)  videoconferencingF) None of the above
G) A) and D)

Question 17

The average worker receives 25 e-mails a day.

Accepted Answer

A) True 
 B)False

Question 18

Formal channels of communication are typically faster than the grapevine.

Accepted Answer

A) True 
 B)False  False

Question 19

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center.He decides to write a proposal,including a variety of arguments to support of his idea.Here,Allen should order his ideas from _____.

Accepted Answer

A)  least controversial to most controversial
B)  most important to least important
C)  negative to positive
D)  positive to negative
E)  least important to most importantF) D) and E)
G) None of the above

Question 20

Which of the following is a tip for writing more effectively for business purposes?

Accepted Answer

A)  Use passive voice.
B)  Start by stating your purpose and what you expect of the reader.
C)  Don't use italics or bolding in business writing.
D)  Construct interesting,complex sentences.
E)  Use narrow margins and minimal white space.F) A) and D)
G) A) and C)

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Which of the following is not appropriate to include in the conclusion of a speech?

Correct AnswerverifiedShow Answer

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Correct AnswerverifiedShow Answer

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating _____.

Correct AnswerverifiedShow Answer

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Correct AnswerverifiedShow Answer

Most people tend to ______ when conveying bad news or negative feedback.

Correct AnswerverifiedShow Answer

List at least four tips for handling e-mail.

Correct AnswerverifiedTips for handling e-mail include the fol...View AnswerShow Answer

Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.

Correct AnswerverifiedShow Answer

According to Deborah Tannen,men are more likely than women to _____.

Correct AnswerverifiedA

A disadvantage of teleworking is less job satisfaction and productivity.

Correct AnswerverifiedFalse

What is formal communication in organizations? Describe the various types and provide an example of how each might be used in the workplace.

Correct AnswerverifiedFormal communication follows the chain o...View AnswerShow Answer

Roger was talking to a coworker in a meeting,and wasn't listening when his supervisor announced work assignments.This is an example of what type of barrier to communication?

Correct AnswerverifiedShow Answer

Nonverbal communication consists of messages sent outside the written or spoken word.

Correct AnswerverifiedShow Answer

A(n) ________ listener tries to determine the rationale of the speaker's argument,preferring logical presentations without interruptions,focusing on relationships among ideas,and waiting until all information is available before expressing opinions.

Correct AnswerverifiedShow Answer

Tracie,working at a research facility in WashingtonD.C. ,needs to communicate with Juan,who is in Mexico City,about a project they are working on.Although Juan has perfect command of English,they are still facing a(n) ______ barrier to communication.

Correct AnswerverifiedShow Answer

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Correct AnswerverifiedShow Answer

Using video and audio links along with computers to allow people at different locations to see,hear,and talk with each other is called _____.

Correct AnswerverifiedShow Answer

The average worker receives 25 e-mails a day.

Correct AnswerverifiedShow Answer

Formal channels of communication are typically faster than the grapevine.

Correct AnswerverifiedFalse

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center.He decides to write a proposal,including a variety of arguments to support of his idea.Here,Allen should order his ideas from _____.

Correct AnswerverifiedShow Answer

Which of the following is a tip for writing more effectively for business purposes?

Correct AnswerverifiedShow Answer

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Tips for handling e-mail include the fol...
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False

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Formal communication follows the chain o...
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