Question 1

At Phoenix Instruments,Claudia pulls six samples an hour from an assembly line to examine them for quality defects.If she finds any,she makes adjustments to various pieces of equipment in his area.Claudia job involves _____.

Accepted Answer

A)  feed-forward control
B)  benchmarking
C)  reduced cycle time
D)  statistical process control
E)  strategic controlF) C) and E)
G) All of the above

Question 2

Current assets,fixed assets,and liabilities are all part of an organization's _____.

Accepted Answer

A)  cash flow statement
B)  capital expenditures budget
C)  income statement
D)  expense budget
E)  balance sheetF) A) and B)
G) A) and C)

Question 3

Productivity equals _____.

Accepted Answer

A)  labor,capital,energy,and materials,divided by goods and services produced
B)  goods and services produced,divided by labor,capital,energy,and materials
C)  labor,energy,and capital,divided by goods,services,and materials
D)  goods and services and energy and materials,divided by labor and capital produced
E)  energy and materials,divided by labor and capitalF) B) and C)
G) B) and D)

Question 4

Six primary performance areas for measurement management include financial performance,operating efficiency,customer satisfaction,employee performance,innovation/change,and community/environment.

Accepted Answer

A) True 
 B)False

Question 5

Britta is trying to measure her salon's productivity during the first quarter.For this period,she should divide _______ by the costs of her staff,loans,materials and utility bills.

Accepted Answer

A)  the number of clients
B)  the average daily receipts
C)  her budgeted costs
D)  the total salon services and products sold
E)  her projected revenueF) A) and E)
G) A) and D)

Question 6

TQM assumes that,if given empowerment,employees will focus on quality.

Accepted Answer

A) True 
 B)False

Question 7

All four management functions affect one another and in turn affect an organization's productivity.

Accepted Answer

A) True 
 B)False

Question 8

Describe the purpose of the RATER scale and its dimensions.

Accepted Answer

The RATER scale,which enables customers ...

Question 9

Asset management ratios indicate how effectively an organization is managing its assets,such as whether it has obsolete or excess inventory on hand.

Accepted Answer

A) True 
 B)False

Question 10

List at least four of six managerial challenges.

Accepted Answer

A manager has to deal with six challenge...

Question 11

List the steps in the control process.

Accepted Answer

The four control process steps are (1)es...

Question 12

At UPS,delivery ______ vary according to whether a route is urban,suburban,or rural in nature.

Accepted Answer

A)  RATER scales
B)  standards
C)  ratio analyses
D)  PDCA cycles
E)  strategy mapsF) C) and D)
G) C) and E)

Question 13

An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.

Accepted Answer

A) True 
 B)False

Question 14

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10%.As a result,they admitted many students who were marginally qualified and who performed poorly in classes.This is an example of which problem associated with control systems?

Accepted Answer

A)  overemphasis on means instead of ends
B)  overemphasis on paperwork
C)  overemphasis on one instead of multiple approaches
D)  too much control
E)  too little participationF) B) and C)
G) B) and E)

Question 15

Only incremental changes in the budget request are reviewed in incremental budgeting.

Accepted Answer

A) True 
 B)False

Question 16

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Accepted Answer

A) True 
 B)False

Question 17

List,define and describe the four types of financial controls.

Accepted Answer

Financial controls include (1)budgets, (...

Question 18

Oakley Lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office.This is an example of a _____.

Accepted Answer

A)  cross-functional team
B)  JIT team
C)  special-purpose team
D)  self-managed team
E)  continuous improvement teamF) B) and C)
G) A) and E)

Question 19

Employees' knowledge,courtesy,and ability to convey trust and confidence make up which dimension of the RATER scale?

Accepted Answer

A)  reliability
B)  empathy
C)  tangibles
D)  assurance
E)  responsivenessF) C) and E)
G) D) and E)

Question 20

Strategic control is monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Correct AnswerverifiedShow Answer

Strategic control is monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed.

Correct AnswerverifiedShow Answer

Six primary performance areas for measurement management include financial performance,operating efficiency,customer satisfaction,employee performance,innovation/change,and community/environment.

Correct AnswerverifiedShow Answer

List,define and describe the four types of financial controls.

Correct AnswerverifiedFinancial controls include (1)budgets, (...View AnswerShow Answer

Oakley Lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office.This is an example of a _____.

Correct AnswerverifiedShow Answer

At UPS,delivery ______ vary according to whether a route is urban,suburban,or rural in nature.

Correct AnswerverifiedShow Answer

An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.

Correct AnswerverifiedShow Answer

All four management functions affect one another and in turn affect an organization's productivity.

Correct AnswerverifiedShow Answer

Describe the purpose of the RATER scale and its dimensions.

Correct AnswerverifiedThe RATER scale,which enables customers ...View AnswerShow Answer

List at least four of six managerial challenges.

Correct AnswerverifiedA manager has to deal with six challenge...View AnswerShow Answer

Employees' knowledge,courtesy,and ability to convey trust and confidence make up which dimension of the RATER scale?

Correct AnswerverifiedShow Answer

TQM assumes that,if given empowerment,employees will focus on quality.

Correct AnswerverifiedShow Answer

Asset management ratios indicate how effectively an organization is managing its assets,such as whether it has obsolete or excess inventory on hand.

Correct AnswerverifiedShow Answer

Current assets,fixed assets,and liabilities are all part of an organization's _____.

Correct AnswerverifiedShow Answer

List the steps in the control process.

Correct AnswerverifiedThe four control process steps are (1)es...View AnswerShow Answer

Britta is trying to measure her salon's productivity during the first quarter.For this period,she should divide _______ by the costs of her staff,loans,materials and utility bills.

Correct AnswerverifiedShow Answer

At Phoenix Instruments,Claudia pulls six samples an hour from an assembly line to examine them for quality defects.If she finds any,she makes adjustments to various pieces of equipment in his area.Claudia job involves _____.

Correct AnswerverifiedShow Answer

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10%.As a result,they admitted many students who were marginally qualified and who performed poorly in classes.This is an example of which problem associated with control systems?

Correct AnswerverifiedShow Answer

Productivity equals _____.

Correct AnswerverifiedShow Answer

Only incremental changes in the budget request are reviewed in incremental budgeting.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Financial controls include (1)budgets, (...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The RATER scale,which enables customers ...
View Answer

Correct Answer
verified
A manager has to deal with six challenge...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The four control process steps are (1)es...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified